Hotel Gaviana Resort is committed to respecting your privacy and protecting your personally identifiable information. The mission of Hotel Gaviana Resort is to greatly exceed our guests’ expectations regarding the products and services we offer, whether they are traveling for business or leisure. We strive to create an experience that meets the needs of our guests and timeshare users, and we use the information you entrust to us responsibly. Hotel Gaviana Resort is committed to respecting your privacy and adheres to the principles established in the Federal Law on the Protection of Personal Data Held by Private Parties, as well as to applicable data protection and privacy regulations worldwide.
We offer this Privacy Statement as an explanation of the information we collect, how we use it, how you can use it to optimize your experience when visiting our websites and during your relationship with us, with whom and for what purposes we may share it, and what choices you have regarding our use of that information. We also describe the measures we take to protect the security of the information and how you can contact us to learn more about our privacy practices.
Responsible for the Protection of Your Personal Data:
The Privacy Department of Hotel Gaviana Resort is responsible for the processing of your personal data.
How to Contact Us
Address: Av. Playa Gaviotas 100, Zona Dorada, 82110 Mazatlán, Sinaloa, Mexico
Email: privacidad@gaviana.com
Phone: 800 716 9700
For What Purposes Do We Collect and Use Your Personal Data?
Hotel Gaviana Resort collects information from our guests and timeshare users who make reservations, as well as from individuals who visit our websites, in order to offer a website experience that meets their needs. Information may be collected in order to:
(i) complete reservations or requests for information;
(ii) purchase products or services;
(iii) register for partner programs;
(iv) submit job applications;
(v) respond to communications we send you (e.g., surveys, promotional offers, or reservation confirmations);
(vi) fulfill your personal preferences;
(vii) complete service requests or recommendations we provide;
(viii) work with third parties, including collecting publicly available information from social event websites, to help us better understand your interests and better serve you;
(ix) update your contact information, including your address.
The type of personal information (sometimes referred to as “PII,” Personally Identifiable Information) that we collect may include your name, home and work address, email addresses, telephone and fax numbers, credit card information, date of birth, gender, and lifestyle-related information—such as room preferences, recreational activities, names and ages of children, and any other information necessary or useful to fulfill special requests (e.g., specific health conditions that require accommodation in a special room).
What Personal Data Do We Collect and From Where?
For the purposes described in this Privacy Notice, we may collect your personal data in the following ways: when you provide it to us directly; when you visit our website or our social media pages; and when we obtain information indirectly through other sources permitted by law.
Directly. When you are at our offices or when an employee of Hotel Gaviana Resort requests it by any means (phone call, any type of message, or email), or when you are with such individuals in any location, we may ask you to provide your information. The data we obtain through this method may include: full name; address; telephone number; email address; workplace and position; personal and/or business references; credit card information; date of birth; gender; and lifestyle-related information such as room preferences, recreational activities, names and ages of children, and any other information necessary or useful to fulfill special requests (e.g., specific health conditions that require accommodation in a special room).
Through Our Website or Social Media. Whether you access our website or our social media pages and provide your data. The information we obtain through this method may include: full name; address; telephone number; email address; workplace and position.
Personal Data Collected Through Other Sources. We may obtain information from other sources permitted by law, such as telephone or employment directories. The data we obtain through these means may include, among others: full name; address; telephone number; email address; workplace and position.
(*) Please note that, for better protection of your information, you should not include any credit card–related information in your electronic communications unless we specifically request it to complete the processing of a reservation or a transaction on our branded websites or through our customer service centers.
Sensitive Personal Data
We inform you that, to fulfill the purposes outlined in this Privacy Notice, if we collect sensitive personal data, it will be treated as such. Sensitive data refers to personal information that affects the most private sphere of the individual or whose improper use could lead to discrimination or pose a serious risk to the individual. In particular, sensitive data includes information that may reveal aspects such as racial or ethnic origin, present and future health conditions, genetic information, religious, philosophical, and moral beliefs, union affiliation, political opinions, and sexual preference. We commit to ensuring that such data is handled under the strictest security measures to guarantee its confidentiality.
In accordance with Article 9 of the Federal Law on the Protection of Personal Data Held by Private Parties, we require your express consent for the processing of your sensitive personal data. Therefore, we ask that you indicate whether you accept such processing; if we do not receive your response, we will understand that you accept it. (You must print, sign, scan, and email this notice to: privacidad@gaviana.com).
“I consent to the processing of my sensitive personal data in accordance with the terms and conditions of this Privacy Notice.
Name and handwritten signature of the data subject”**
How can you limit the use or disclosure of your personal data?
You may stop receiving messages or any type of communication via landline, mobile phone, or email by following these steps:
By email. Send an email to privacidad@gaviana.com
from the same email address we have used to contact you, meeting the following requirements: the name of the data subject and an address or other means to communicate the response to your request; documents proving the identity of the data subject or, where applicable, their legal representative; a clear and precise description of the personal data for which you wish to limit its use.
In person. You must visit our offices and complete the form we will provide for this purpose, meeting the following requirements: the name of the data subject and an address or other means to communicate the response to your request; documents proving the identity of the data subject or, where applicable, their legal representative; a clear and precise description of the personal data for which you wish to limit its use.
Timeframe. The period to address and resolve your request will not exceed 48 hours after receiving your email or physical documents.
How can you access or rectify your personal data, or cancel or object to its use?
You have the right to access the personal data we hold about you and to know the details of its processing, as well as to rectify it if it is inaccurate or incomplete; to cancel it when you believe it is not required for any of the purposes stated in this privacy notice, when it is being used for purposes not consented to, or when the contractual or service relationship has ended; or to object to its processing for specific purposes. You may do this by following the steps below:
By email. Send an email to privacidad@gaviana.com
from the same email address we have used to contact you, meeting the following requirements: the name of the data subject and an address or other means to communicate the response to your request; documents proving the identity of the data subject or, where applicable, their legal representative; a clear and precise description of the personal data for which access, rectification, cancellation, or objection to its use is being requested.
In person. You must visit our offices and complete the form we will provide for this purpose, meeting the following requirements: the name of the data subject and an address or other means to communicate the response to your request; documents proving the identity of the data subject or, where applicable, their legal representative; a clear and precise description of the personal data for which access, rectification, cancellation, or objection to its use is being requested.
Timeframe. The period to address and resolve your request will not exceed 48 hours after receiving your email or physical documents.
How can you revoke your consent for the processing of your data?
You may revoke your consent for the processing of your personal data at any time. You may do this by following the steps below:
By email. Send an email to privacidad@gaviana.com
from the same email address we have used to contact you, meeting the following requirements: the name of the data subject and an address or other means to communicate the response to your request; documents proving the identity of the data subject or, where applicable, their legal representative; a clear and precise description of the personal data for which access, rectification, cancellation, or objection to its use is being requested.
In person. You must visit our offices and complete the form we will provide for this purpose, meeting the following requirements: the name of the data subject and an address or other means to communicate the response to your request; documents proving the identity of the data subject or, where applicable, their legal representative; a clear and precise description of the personal data for which access, rectification, cancellation, or objection to its use is being requested.
Timeframe. The period to address and resolve your request will not exceed 48 hours after receiving your email or physical documents.
Can your data be sent to another country or shared with others?
Under no circumstances will we share or disclose the information you provide to us with any person or company, except for the exceptions established in Article 37 of the Federal Law on the Protection of Personal Data Held by Private Parties, as well as carrying out such transfers under the terms set forth by that law.
Modifications to the privacy notice
We reserve the right to make any modifications or updates to this privacy notice to address legislative changes or internal policies at any time. Notification of such modifications will be made by email and sent to the addresses you have provided to us; if no email address has been provided, the updated notice will be published on our website in the Privacy Notice section.
Before which authority can you file complaints or reports for the improper handling of your personal data?
If you believe that your right to the protection of personal data has been violated in any way by the staff, actions, or responses of Hotel Gaviana Resort in relation to the Federal Law on the Protection of Personal Data Held by Private Parties, you may file a complaint with the IFAI (www.ifai.org.mx).
