Hotel Gaviana Resort, a legally established entity under the laws of the United Mexican States, is located at Av. Playa Gaviotas 100, Zona Dorada, 82110 Mazatlán, Sinaloa, Mexico. You can contact us via email at privacidad@gaviana.com or by phone at 8007169700. Our main objective is to provide our users with complete satisfaction with our services.
The website https://gaviana.com/ (hereinafter, “the site”) is available to the general public. Therefore, the Hotel will not establish any unjustified preferences or discrimination regarding the users of the service.
USE POLICIES
Access to and use of the site imply the user’s full and unconditional acceptance of the terms and conditions established herein. Through the site, the user may access, book, and/or use the services offered by the Hotel.
The use of the content on the Site is the sole responsibility of the user, who must use it in accordance with the functionalities permitted on the Site itself and in line with the uses authorized under these terms and conditions. The user agrees to use the content in a manner that does not violate good practices, the rights of third parties, Internet usage and coexistence rules, the laws of the United Mexican States, or the legislation in force in the country from which the user accesses the Site. The Site is intended for the user’s personal use, and therefore any commercialization of the services and/or products contained on the Site is strictly prohibited.
The user agrees to indemnify and hold harmless the Hotel, its shareholders, subsidiaries, affiliates, officers, directors, employees, advisors, agents, representatives, and any other person related to the Hotel, regarding the use of the information or documentation obtained through the site. The Hotel shall not be responsible for the user’s use of such information or documentation, nor for any consequences that may arise from such use.
It is not guaranteed that access to and use of the site will be continuous or uninterrupted. The system may be temporarily unavailable due to technical difficulties, Internet failures, or other external circumstances. In such cases, every effort will be made to restore service as quickly as possible, without implying any liability for the Hotel.
LEGAL REQUIREMENTS
We reserve the right to share the user’s personal information contained on our site if required by a court at the request of a government entity, or if it is deemed necessary to comply with the law, and to protect and defend our rights in accordance with applicable regulations. Likewise, we reserve the right to retain the collected personal information and process it in order to comply with accounting, tax, and any other specific record-keeping and retention laws.
OTHER WEBSITES
When accessing the Site, you may be redirected to websites managed by third parties that have contracted this service. If you select a link from our website or any other, it is essential that you review the Privacy Notice of the site you are visiting. Our responsibility is limited to our own information-collection practices. We are not responsible for the privacy policies of third-party websites or our service providers when the user submits personal information directly to those sites.
SECURITY
On our Site, we use software with secure SSL connection and encryption of up to 128 bits to protect the information provided by users. If your browser supports SSL, most of the information sent through our website will be encrypted.
The Hotel and our service providers store the collected personal information in databases protected through a combination of physical and electronic security measures. However, these measures may not be sufficient to prevent all potential instances of loss, misuse, or alteration of the information. To the fullest extent permitted by law, we are not responsible for any damages or liabilities related to such events.
PERSONAL DATA
The Company is committed to protecting and maintaining the confidentiality of the personal data provided by the user, as well as any sensitive data it may have access to, in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties.
The user may consult our Privacy Notice on the website through the following link: https://gaviana.com/aviso-de-privacidad/. In addition, the user has the rights of access, rectification, cancellation, and opposition (ARCO) regarding the processing of their data.
They may modify or revoke the consent previously granted for the processing of their information and, in general, raise any questions or complaints related to the handling of their data.
INTELLECTUAL PROPERTY
The intellectual property rights, copyrights, industrial property, distinctive signs, and domains of the site, as well as the rights to use and exploit them—including but not limited to their disclosure, publication, reproduction, distribution, and modification—are the exclusive property of Hotel Gaviana Resort. The user does not acquire any intellectual property rights, copyrights, or industrial property rights simply by using or accessing the services contained on the site. Under no circumstances shall the use of the site be considered an authorization or license to use it for purposes other than those established in these terms and conditions.
COOKIES
By accessing the site, the user agrees to receive files transmitted by the Hotel’s servers. A “cookie” is a data file stored on the user’s hard drive when accessing the site. These cookies may contain information such as user-provided identification or data used to track visited pages. A cookie cannot read data from the user’s hard drive nor access cookies from other sites. In general, cookies are accepted automatically, but the user may adjust their browser settings at any time. If the user chooses to reject cookies, some sections of the site may not function properly or may not function at all.
LIABILITY
The user agrees to release the Hotel from any liability regarding claims, losses, responsibilities, demands, or expenses, including legal fees, that may arise from or be related to their use of the website or any of the services offered on it.
To the fullest extent permitted by applicable law, the Hotel shall not be liable under any circumstances for indirect, punitive, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, goodwill, use, data, or other intangible losses arising from or related to the use or inability to use the service.
MARKETING EMAILS
The user agrees to receive our promotional messages and materials by email or any other contact method provided, including phone numbers for calls or text messages. If the user prefers not to receive these materials or promotional notices, they must notify us through our available contact channels.
APPLICABLE REGULATIONS
Disputes related to this document and/or the services offered on our site shall be governed, interpreted, and enforced entirely in accordance with the laws of the State of Sinaloa.
PAYMENTS
Payments are securely processed through Openpay.
CANCELLATION AND REFUNDS
All reservations must be guaranteed with a valid credit card. The hotel reserves the right to pre-authorize credit cards prior to arrival. Cancellations must be made at least 48 hours before the scheduled arrival date to avoid charges. Cancellations made less than 48 hours in advance will be subject to a charge equivalent to the first night of stay. In the event of a no-show without prior notice, 100% of the total reservation amount will be charged.
If the cancellation is made within the permitted period, the hotel will proceed to refund the full amount paid, minus any applicable processing fees. Refunds will be issued to the same credit card used for the reservation and may take up to 10 business days to reflect in the customer’s account.
Any modification to the reservation must be requested at least 48 hours in advance. Modifications are subject to availability and the rate in effect at the time of the change. If the number of nights is reduced, the corresponding cancellation policies will apply.
Promotional or discounted rates advertised as non-refundable do not allow cancellations or modifications. In case of cancellation or no-show for non-refundable reservations, 100% of the total reservation amount will be charged.
The hotel will not be held responsible for cancellations due to force majeure (such as natural disasters, pandemics, etc.). In such cases, efforts will be made to offer rescheduling options or credits for future stays.
To cancel or modify your reservation, please contact the hotel’s reservations team by email or phone. Be sure to have your reservation number and the credit card information used for booking on hand to expedite the process.
If you have any complaint or inquiry related to your reservation, please contact our customer service team.
By making a reservation at our hotel, you accept these terms and conditions. We appreciate your understanding and cooperation in ensuring a pleasant and seamless experience for all our guests.
